1. Introduction
Online Pokies Australia ("we", "us", "our", or "PokiesAustralia") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy applies to all information collected through our website and any related services, communications or interactions.
By accessing or using our website, you acknowledge that you have read, understood and agree to the collection and use of your information as described in this policy. If you do not agree with this policy, please do not use our website.
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and any applicable state or territory privacy legislation.
2. Information We Collect
We collect the following types of information:
Information you provide directly
- Contact information — When you email us or use our contact form, we collect your name, email address and the content of your message.
- Feedback and correspondence — Any information you voluntarily provide in emails, surveys or other communications with us.
Information collected automatically
- Usage data — Pages visited, time spent on pages, click patterns, referring URLs and search terms used to find our site.
- Device information — Browser type and version, operating system, screen resolution and device type (desktop, mobile, tablet).
- Network data — IP address, approximate geographic location (country/region level only), internet service provider.
- Cookies and similar technologies — We use cookies, web beacons and similar tracking technologies as described in Section 6 of this policy.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To operate, maintain and improve our website and its content
- To respond to your enquiries, comments and requests
- To analyse website traffic and usage patterns to improve user experience
- To detect, prevent and address technical issues and security threats
- To comply with legal obligations and enforce our terms of service
- To send you information you have requested or that may be relevant to your interests (only with your consent)
- To personalise content and recommendations based on your browsing behaviour
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent — Where you have given us explicit consent to process your information for a specific purpose.
- Legitimate interests — Where processing is necessary for our legitimate interests (such as improving our website and services) and does not unduly affect your rights.
- Legal compliance — Where processing is necessary to comply with Australian law or a court order.
- Contract performance — Where processing is necessary to fulfil a request you have made or to respond to your enquiry.
5. Information Sharing and Disclosure
We do not sell, trade or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service providers — We use trusted third-party service providers for website hosting, analytics and email delivery. These providers only access your information as necessary to perform their services and are contractually obligated to protect it.
- Legal requirements — We may disclose your information if required by law, court order, governmental request or to protect our rights, property or safety.
- Business transfers — In the event of a merger, acquisition or sale of assets, your information may be transferred to the new entity. We will notify you of any such change.
- Aggregated data — We may share aggregated, non-personally identifiable data with partners or the public (e.g., website traffic statistics).
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. The types of cookies we use include:
- Essential cookies — Required for the website to function properly. These cannot be disabled without affecting site functionality.
- Analytics cookies — Help us understand how visitors use our website. We use Google Analytics, which collects anonymised usage data.
- Preference cookies — Remember your settings and preferences (e.g., language, region) to provide a personalised experience.
- Affiliate tracking cookies — When you click a link to a gambling site, a cookie may be placed to track the referral for our affiliate programme. These cookies do not contain personal information.
You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect website functionality. For more information, visit your browser's help documentation.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal information on a need-to-know basis
- Secure hosting with reputable providers that maintain industry-standard security certifications
- Regular backups and disaster recovery procedures
While we take every reasonable precaution to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:
- Contact enquiries — Retained for 2 years from the date of your last communication, then securely deleted.
- Analytics data — Retained for 26 months, then automatically purged by our analytics provider.
- Cookies — Vary by type. Essential cookies expire at the end of your session. Analytics and preference cookies typically expire after 12-24 months.
- Server logs — Retained for 90 days for security monitoring, then automatically deleted.
9. Your Rights
Under Australian privacy law and applicable international regulations, you have the following rights regarding your personal information:
- Right of access — You may request a copy of the personal information we hold about you.
- Right of correction — You may request that we correct inaccurate or incomplete personal information.
- Right of deletion — You may request that we delete your personal information, subject to legal obligations.
- Right to restrict processing — You may request that we limit how we use your information in certain circumstances.
- Right to object — You may object to our processing of your information based on legitimate interests.
- Right to data portability — You may request your information in a structured, machine-readable format.
To exercise any of these rights, contact our privacy team at [email protected]. We will respond within 30 days of receiving your request.
10. Third-Party Links
Our website contains links to third-party websites, including online pokies operators and gambling platforms. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of third-party sites. We encourage you to read the privacy policy of every site you visit, particularly gambling operators where you may be required to provide personal and financial information.
When you click an affiliate link on our site and visit a third-party gambling operator, that operator's privacy policy governs how they collect and use your information. We have no access to or control over information you provide to those sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will:
- Update the "Last updated" date at the top of this page
- Post a notice on our website for a reasonable period
- Where required, seek your consent to the updated terms
We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Response time: Within 5 business days
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.